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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Marcie Edwards

November 1, 2025

5  out of  5
rating by Marcie Edwards
"As a recent transplant to Kentucky, I was referred to State Farm by a family member. I called & spoke with Matt who happily worked up a quote for me. We went into the office & met with him, we were able to get full coverage on 3 vehicles cheaper than 1 full coverage & 1 no fault with our out of state carrier. Matt also took the time to explain the differences in the coverage from our previous state and what's required in KY. Matt made this a stress free process, knowing someone was working for our best interest. Yes Sir we chose State Farm, Thank you Matt! It was a pleasure to meet you & we appreciate all your help! [P.S. He's a really nice guy, go see him]"
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Kevin Benham

October 31, 2025

5  out of  5
rating by Kevin Benham
"Matt helped us get the coverage we needed for our lake house!! He’s the best! Would highly recommend"
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Dale Edwards

October 30, 2025

5  out of  5
rating by Dale Edwards
"Matt was very professional and helpful to take care of paperwork to my bank for my new purchase of a home. I highly recommend calling him for any kind of insurance!"
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Landon

September 27, 2025

5  out of  5
rating by Landon
"There amazing they help a lot"
We responded:
"Landon, thank you so much for taking the time to share this with us! We truly appreciate you and your support. - Jeanie"
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Jon Meeks

September 18, 2025

5  out of  5
rating by Jon Meeks
"Jeanie, Matt and the rest of the team are AWESOME!!! Very knowledgeable about the products and will help get you protected with the proper coverages without breaking the bank! They are so good in fact, I would pay them a service fee to keep them as my agent. Thank you so much!"
We responded:
"Jon, thank you so much for your kind words! Reading your review made my day. My team and I are always here to help! We appreciate you. - Jeanie"
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Ashley Cope-Stotts

September 8, 2025

5  out of  5
rating by Ashley Cope-Stotts
"Excellent service Summer & Matt 👍"
We responded:
"Ashley, Thank you so much for sharing your experience with Summer & Matt! We're always happy to help! - Jeanie "
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Tena McNair

August 29, 2025

5  out of  5
rating by Tena McNair
"Great Service!!! Great friendly staff!!"
We responded:
"Thank you for your kind words, Tena! We’re so glad you had a great experience with our friendly staff. We truly appreciate your support and look forward to helping you again! - Jeanie"
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William Johnson

August 26, 2025

5  out of  5
rating by William Johnson
"If you don't have State farm insurance with the nice folks in Albany Kentucky then you're throwing money down the drain. I was a farm bureau customer for 38 years. They kept raising my insurance premium and I was also paying a one-year membership. Yes I throwing a lot of money down the drain until I switched to State farm insurance agent the best move I have ever made"
We responded:
"William, thank you so much for sharing this with us! We appreciate you and we are so happy you're part of our State Farm family! - Jeanie"
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Michaela Flowers

August 21, 2025

5  out of  5
rating by Michaela Flowers
"When my father was needing life insurance and didn’t know what plans would be available for his income, Matt Koehler helped answer all his questions and got him set up on a plan he could afford. I would recommend him to anyone without hesitation."
We responded:
"Michaela, I’m so happy that our team has provided you with an enjoyable insurance experience. My team and I are grateful for your business! Thank you for your recommendation. - Jeanie "
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Tiffany Binkley

August 1, 2025

5  out of  5
rating by Tiffany Binkley
"They are wonderful !!! staff is so friendly and are willing to help you in the best way possible highly recommend"
We responded:
"Tiffany, we will always strive to leave you with a wonderful customer service experience! We're grateful for the trust you have in our agency to serve and protect you each day! Thank you so much. - Jeanie "
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Jackson Hix

July 25, 2025

5  out of  5
rating by Jackson Hix
"Very honest and helpful"
We responded:
"Jackson, That is wonderful to hear! Thank you for taking the time to share! - Jeanie "
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Redd Cloud

July 17, 2025

5  out of  5
rating by Redd Cloud
"Jeanie Bandy provided excellent service. Jeanie and Matt answered all my questions. They helped me get my insurance transferred from another state with no problems! Jeanie and Matt where very professional, kind, and courteous and made the transition easy for me. I highly recommend Kentucky State Farm for your pickup, horse trailer, and 5th wheel camper needs!!! Thanks again, Matt and Jeanie"
We responded:
"Redd, Thank you so much for your wonderful review! Matt and the team are thrilled to hear they could make your insurance transfer smooth and easy. We truly appreciate your recommendation and are always here to help with your pickup, horse trailer, and camper insurance needs. Thanks again for trusting State Farm! - Jeanie"
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James Miller

July 10, 2025

5  out of  5
rating by James Miller
"Very easy to work with. Was able to get a policy equal to what I have for almost half the price. Highly recommend them"
We responded:
"James, Thank you for the great review! We're so glad we could help you get the coverage you need at a better price. Making things easy and affordable is what we aim for. We truly appreciate your recommendation! - Jeanie"
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Joseph Britt

June 24, 2025

5  out of  5
rating by Joseph Britt
"I had a fantastic experience switching to State Farm! Not only was the process smooth and stress-free, but they also helped me get significantly lower rates compared to my previous insurance. The agent took the time to explain everything clearly and made sure I was getting all the discounts I qualified for. It's rare to find great customer service and better pricing, but State Farm delivered on both. Highly recommend giving them a call if you're shopping around for better coverage and savings!"
We responded:
"Joseph, Thank you for the fantastic review! We’re so glad your switch to State Farm was smooth and stress-free—and that we could help you find better coverage at a lower rate. It’s always our goal to provide clear communication, great service, and real savings. We truly appreciate your recommendation and look forward to being here for you anytime you need us! - Jeanie"
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Dwight Kendrick

June 20, 2025

5  out of  5
rating by Dwight Kendrick
"I love the customer service very friendly and helpful I would recommend State Farm insurance to anyone"
We responded:
"Dwight, Thank you so much for your kind words! We’re thrilled to hear you found our customer service friendly and helpful. Your recommendation means a lot to us! We’re always here whenever you need assistance. - Jeanie"
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D S

June 17, 2025

5  out of  5
rating by D S
"Excellent service. Matt really took his time and helped me get what I needed. Very happy."
We responded:
"D S, Thank you for your kind words! We’re glad Matt took the time to help you get exactly what you needed. Your happiness means a lot to us, and we’re here whenever you need assistance! - Jeanie"
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April Bowden

June 16, 2025

5  out of  5
rating by April Bowden
"Matt was great. He got me great deals on car insurance n renter insurance. Great place to go get insurance on ur vehicles and homes."
We responded:
"April, Thanks for the great feedback! We’re happy Matt could help you find excellent deals on your car and renter’s insurance. We appreciate you choosing us for your insurance needs! - Jeanie"
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Mallory HopeS

June 5, 2025

5  out of  5
rating by Mallory HopeS
"Great customer service! Jeanie was so helpful and efficient. She communicated via email and phone in a timely manner and answers all my questions big and small. Highly recommend working with her."
We responded:
"Mallory, this made my day! Thank you for sharing. I am always here to help and offer any assistance you may need. -Jeanie"
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Brenda Albright

June 2, 2025

5  out of  5
rating by Brenda Albright
"Highly recommend Jeanie and Matt, they were so helpful in changing over from Nevada to Tennessee where we now reside. Thank you for making it easy."
We responded:
"Brenda, thank you for the amazing review. I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. -Jeanie "
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Makayla Martin

May 29, 2025

5  out of  5
rating by Makayla Martin
"This place is great. I talked to Matt and he explained everything, making sure I understood and got me the best price possible on my car insurance. Definitely recommend."
We responded:
"Makayla, I’m happy to hear Matt took such great care of you and we could provide you with a positive insurance experience. Our team takes pride in delivering top-notch support to our customers. -Jeanie "
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Peyton Pyzik

May 22, 2025

5  out of  5
rating by Peyton Pyzik
"Place was great. Thank you Matt for being so kind and awesome."
We responded:
"Peyton, Thank you for sharing your experience with matt! I'm so glad you enjoyed working with him. - Jeanie"
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Hunter Shearer

May 16, 2025

5  out of  5
rating by Hunter Shearer
"very nice and kind Jeanie was great to work with 2 thumbs up"
We responded:
"Thank you so much for your kind words about my team and I, Hunter. We are honored to be able to assist you with your insurance needs! - Jeanie"
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Tana Story

May 10, 2025

5  out of  5
rating by Tana Story
"Every one was very friendly and caring"
We responded:
"Tana, thank you for the kind feedback! - Jeanie"
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Lindell Gregory

May 3, 2025

5  out of  5
rating by Lindell Gregory
"I received great service in a timely manner and everything went as planned during the initial conversation with no unexpected problems. Everyone is very friendly and helpful with insuring assets in both Kentucky and Tennessee seamlessly. I recommend giving Matt and Jeanie a call for any insurance needs."
We responded:
"Thanks for the kind words, Lindell. I am glad we were able to make assisting you with your insurance needs such a positive experience! - Jeanie"
Profile photo of Chararles Edwards

Chararles Edwards

May 1, 2025

5  out of  5
rating by Chararles Edwards
"Made sure I was taken care of"
We responded:
"We appreciate your positive rating—thanks for choosing our agency, Chararles! - Jeanie"